pisowin96 Privacy Policy

1. Introduction

pisowin96 ("we," "us," or "our") operates the online casino and sports betting platform accessible at pisowin96.asia (the "Platform"). We are committed to protecting the personal data of all players, visitors, and users of the Platform in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy describes how pisowin96 collects, processes, stores, and protects your personal data when you register for an account, make deposits or withdrawals, play games, contact our support team, or otherwise interact with the Platform. It also explains your rights as a data subject under Philippine law and how you may exercise those rights.

By accessing or using the pisowin96 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must discontinue use of the Platform immediately.

2. Personal Data We Collect

pisowin96 collects personal data through several channels, including account registration, KYC verification, financial transactions, platform usage, and communications with our support team. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number and email address
• Residential address in the Philippines
• Government-issued identification documents (passport, SSS ID, PhilHealth ID, driver's license, UMID)
• Selfie or live photo for identity verification purposes

2.2 Financial Data

• GCash or Maya mobile wallet number
• Bank account details for BPI, BDO, Metrobank, or UnionBank transactions
• Transaction history, including deposit amounts, withdrawal requests, and bonus credits
• Source of funds documentation where required by AMLC regulations

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Game history, betting patterns, and wagering activity
• Login timestamps and account activity logs

3. How We Use Your Personal Data

pisowin96 uses the personal data we collect for the following purposes:

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pisowin96 processes your personal data on the following legal bases:

1. Contractual Necessity: Processing is necessary to perform our obligations under the pisowin96 Terms & Conditions, including account management, payment processing, and game provision.
2. Legal Obligation: Processing is required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine laws.
3. Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
4. Consent: For optional processing activities such as marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

pisowin96 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

5.1 Regulated Service Providers

We share data with carefully selected third-party service providers who assist in operating the pisowin96 Platform, including payment processors (GCash, Maya, BPI, BDO, Metrobank, UnionBank), KYC verification providers, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable Philippine data protection law.

5.2 Regulatory Authorities

pisowin96 is required by law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by applicable regulations.

5.3 Legal Proceedings

We may disclose your personal data to law enforcement agencies, courts, or other government bodies where required by a valid court order, subpoena, or other legal process under Philippine law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of pisowin96's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.

6. Cookies & Tracking Technologies

pisowin96 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players use the Platform, helping us improve performance and user experience.
• Preference Cookies: Store your language, display, and notification preferences so you don't have to re-enter them on each visit.
• Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time via your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the pisowin96 Platform.

7. Data Retention

pisowin96 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Financial transaction records are retained for a minimum of five (5) years in compliance with AMLC reporting requirements.
• Customer support communications are retained for three (3) years from the date of the last communication.
• Technical and usage data is retained for twelve (12) months, after which it is anonymized or deleted.
• Marketing consent records are retained for the duration of your account and for three (3) years following any withdrawal of consent.

Upon expiry of the applicable retention period, pisowin96 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. Data Security

pisowin96 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Multi-factor authentication for account access and administrative systems
• Regular penetration testing and vulnerability assessments by independent security firms
• Strict access controls limiting employee access to personal data on a need-to-know basis
• 24/7 security monitoring and automated threat detection systems

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pisowin96 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pisowin96:

1. Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as described in this Privacy Policy.
2. Right of Access: You may request a copy of the personal data pisowin96 holds about you, along with information about how it is being processed.
3. Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
4. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
5. Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
6. Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
7. Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.

10. Children's Privacy

The pisowin96 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations enforced by PAGCOR. pisowin96 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question.

If you are a parent or guardian and believe that a minor has registered on the pisowin96 Platform, please contact us immediately at [email protected] so that we may take appropriate action.

11. Changes to This Privacy Policy

pisowin96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via the email address or mobile number on file at least fourteen (14) days before the changes take effect.

The revised Privacy Policy will be published on this page with an updated "Last Updated" date. Your continued use of the pisowin96 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pisowin96, please contact our Data Protection Officer:

We are committed to resolving all data privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.